Return And Exchange

Return and Exchange Policy

At Dua Cosmetics, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a simple return and exchange process.

1. Returns

  1. We accept returns only for defective or damaged products. If your item is not as described, or arrives damaged, we will provide a full refund or exchange.
  2. To be eligible for a return, the product must be unused, unopened, and in the original packaging.
  3. You must contact us within 7 days of receiving the item to initiate a return.

2. Exchange

  1. If you wish to exchange a product due to a defect or damage, please reach out to our customer service within 7 days.
  2. The exchange will be processed once the returned product is inspected. If the product is in a resalable condition, we will send you a replacement.
  3. You may exchange an item for a similar product or a product of equal value. If you prefer, a store credit can also be issued for future purchases.

3. Non-returnable Items

  1. We do not accept returns or exchanges on items that have been opened or used, unless the product is defective.
  2. Products that are marked as "Final Sale" or "Non-returnable" cannot be returned or exchanged.

4. Return Process

  1. To initiate a return or exchange, please contact our customer support team at [Insert Email] within 7 days of receiving your order. Along with your order details, you must send a clear image or video of the damaged or defective product. This will help us understand the issue and speed up the process.

  2. Once the return is authorized, we will provide you with a return address and instructions.

  3. Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

5. Refunds

  1. Refunds will be issued to the original payment method used for the purchase.
  2. The processing time for refunds may take up to 7 business days after the returned item is received and inspected.

6. Contact Us

  1. If you have any questions or concerns about our return and exchange policy, please contact us 
  2. +92 3222461240