Privacy Policy

At Dua Cosmetics, we are committed to protecting your privacy and ensuring that your personal information is kept secure. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make a purchase from our store.

1. Information We Collect

We collect personal information in the following ways:

Account Information: When you create an account, we collect details such as your name, email address, phone number, and shipping address.
Order Information: When you make a purchase, we collect information necessary for processing your order, including your payment details (only stored by payment processors like EasyPaisa) and shipping information.
Cookies: We may use cookies to enhance your user experience, such as remembering your login details, preferences, and browsing history.

2. How We Use Your Information

We use your personal data for the following purposes:

To Process Orders: We need your information to process and fulfill your orders.
Customer Support: We use your contact information to provide customer service and support, including addressing your inquiries and issues.
Promotions and Offers: With your consent, we may send you promotional emails, offers, and updates about new products. You can opt-out at any time by clicking "unsubscribe" in the emails.
Improving User Experience: We may analyze data from your browsing patterns to improve our website and services.

3. Data Protection

We take the security of your personal information seriously. We employ industry-standard security measures, including encryption technologies, to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with third-party service providers to:

Process Payments: Payment processors like EasyPaisa to complete transactions.
Shipping Services: We may share your address with delivery companies to ensure your orders are shipped properly.

All third-party providers are required to comply with applicable privacy laws and only use your information for the purpose for which it was provided.

5. Your Rights

You have the right to:

Access Your Data: You can request access to the personal data we hold about you.
Update Your Data: You may update or correct your information at any time by logging into your account or contacting our customer service.
Delete Your Data: You can request that we delete your personal data from our systems, subject to certain legal obligations.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website. The new policy will be effective immediately upon posting.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise any of your rights, please contact us at:

Phone: +92 3222461240