Keratin Nutrition Moisturizing & Smooth Shampoo 900ml

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Shipping & Cash on Delivery (COD) Policy

At Dua Cosmetics, we aim to deliver your order quickly, safely, and conveniently. Please read our shipping and Cash on Delivery (COD) policy before placing an order.

Shipping within Pakistan

We deliver across Pakistan through reliable courier partners.
Delivery timelines typically range from 2 – 5 working days depending on your city and product availability.
Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next working day.

Cash on Delivery (COD)

COD is available for orders across Pakistan unless otherwise stated on the product page.
Please ensure full payment in cash is ready at the time of delivery. Couriers do not accept partial payments or card payments at the doorstep.
The courier rider will provide a receipt once the payment is collected.

Shipping Charges

Standard shipping charges may apply based on your city and order size; exact charges are shown at checkout.
Free delivery may be offered during promotions or for orders above a specified value (details shown at checkout).

Order Confirmation

All COD orders require phone, SMS, or WhatsApp confirmation before dispatch.
Unconfirmed orders may be delayed or cancelled to avoid failed deliveries.

Delivery Attempts

The courier will attempt delivery two (2) times. If the order is not received, it will be returned to us.
Returned parcels can be re-shipped on request; additional shipping charges may apply for re-shipment.

Important Notes

Please provide the correct address and an active contact number to avoid delays.
Once an order is dispatched, the shipping address cannot be changed. Contact customer service immediately if there is an issue.
Open Parcel Policy: Couriers typically do not allow parcels to be opened before payment. You may check the parcel in the rider’s presence after paying.

Contact Us

Phone: +92 314 2048346
Email: info@duacosmetics.com
WhatsApp: +92 314 2048346 (if available)

Need a Return & Refund Policy?

If you’d like, we can create a matching Return & Refund Policy tailored for COD orders in Pakistan. Let me know and I’ll prepare an HTML version that pairs with this shipping policy.

Returns & Exchanges Policy

Returns and Exchanges are available for Damaged, Incorrect, Missing Orders, or Variant, Shade, and Type discrepancies.

Case 1: Damaged, Incorrect, or Missing Orders

Report Time: Notify us within 7 days of delivery. Requests after this period will not be entertained.
Required Evidence: Share a picture of the Order Invoice (found in your parcel). For damaged/incorrect products, photos of the product may also be required.
Verification & Pickup: Cases are verified within 48 hours, after which a pickup is arranged.
Condition for Return: Products must be unused, with all seals, tags, accessories, manuals, and warranty cards intact. Returns failing the Quality Check will be refused.
Charges: Pickup and re-dispatch are free of cost.

Case 2: Exchange (Variant, Shade, or Type)

Report Time: Notify us within 7 days of delivery.
Required Evidence: Share a picture of the Order Invoice.
Verification & Pickup: Verified within 48 hours, followed by pickup arrangements.
Condition for Exchange: Products must be unused, with all seals and tags intact.
Charges: A fee of Rs. 250 applies for pickup and delivery.
Refund Option: Refunds are issued as an Internal Credit Voucher only. No monetary refunds except for out-of-stock items.

Additional Policies

Damage Criteria: Replacement available for damage exceeding 25%.
Makeup: Exchanges allowed if shades mix or break. Slight damage due to fragility is not eligible.
Brushes: Color variations do not qualify for return/exchange.
Hair Tools: Replacement only for functional faults or damage over 25%.
Deals: If an item in a deal differs, a replacement of similar quality is provided, but no return/replacement is allowed for the replacement item.
Imported Products: If your chosen brand is temporarily unavailable, we’ll send you an alternative with the same premium quality and functionality. Return/exchange is not required.

Note:

Pre-Packaged Products: Items sealed by manufacturers cannot be inspected or returned once opened.
Courier Delays: Pickup may take 6–8 working days due to courier constraints.
Duty & Import: Items may arrive as raw materials to reduce costs and avoid damage during transit.

Return Process Policy

The rider will collect the product from the customer.
Once the returned parcel is tracked and received at our warehouse, we will require 1 business day for inspection and processing.
After successful verification, the refund will be transferred to the customer’s provided bank account.

Refund Timelines

Debit/Credit Card: Refunds processed within 21 working days from the date of request.
JazzCash or Easypaisa: Refunds processed within 2–3 working days from the date of request.

Size	US	Bust	Waist	Low Hip
XS	2	32	24 - 25	33 - 34
S	4	34 - 35	26 - 27	35 - 26
M	6	36 - 37	28 - 29	38 - 40
L	8	38 - 29	30 - 31	42 - 44
XL	10	40 - 41	32 - 33	45 - 47
XXL	12	42 - 43	34 - 35	48 - 50